Terms and Conditions
Version: March 13, 2026
Article 1 - Purpose and Scope
The purpose of these General Terms and Conditions of Sale (hereinafter the “GTC”) is to define the terms under which Walflow provides its software solutions, related services, and professional services exclusively to business customers.
These Terms and Conditions are intended to govern the general business relationship between Walflow and its business customers, without prejudice to the specific provisions set forth in the Master Services Agreement (MSA) entered into between the Parties.
Article 2 - Contractual Documents and Hierarchy
These Terms and Conditions shall apply in the absence of specific provisions set forth in the Master Services Agreement (MSA) entered into between Walflow and the Customer.
In the event of any conflict between these Terms and Conditions and the MSA Agreement, the MSA Agreement shall prevail.
The Privacy Policy, available at www.walflow.com, applies solely to data processing conducted through the website and does not govern the use of the Platform, which is governed exclusively by the MSA Agreement and the integrated DPA.
Article 3 - Quote, Order, and Conclusion of the Contract
Every order is subject to a quote prepared by Walflow based on the Client’s stated requirements.
The quote is a non-binding commercial summary and does not constitute a contractual commitment until the MSA Contract Purchase Order is signed.
No online payment is required at the time the quote is issued, unless otherwise expressly agreed upon by the Parties.
Article 4 - Prices and Financial Terms
Prices are listed in euros, excluding taxes, unless otherwise noted.
The prices listed in marketing materials, presentations, or brochures are provided for informational purposes only and are not binding.
The detailed terms and conditions regarding billing, payment, and payment schedules, as well as any applicable penalties, are set forth exclusively in the MSA Agreement.
Article 5 - Payment Terms
The accepted payment methods, payment terms, and applicable financial conditions are set forth in the MSA Agreement.
In accordance with applicable regulations, any invoice that remains unpaid by the due date may result in the application of late payment penalties and a fixed collection fee, under the conditions provided by law.
Article 6 - Term, Renewal, and Termination
The terms and conditions governing the duration, renewal, suspension, and termination of the services are set forth exclusively in the MSA Agreement.
These Terms and Conditions do not establish any separate contractual term.
Article 7 - General Obligations of the Parties
Walflow makes every effort to provide services in accordance with the terms of the contract.
The Customer agrees to actively cooperate with Walflow, to provide accurate and complete information, and to comply with the terms of use set forth in the MSA.
Article 8 - Liability
Walflow shall not be held liable except in cases of proven negligence directly attributable to it and within the limits provided by law.
The limitations and exclusions of liability set forth in the MSA Agreement shall take precedence over those in these Terms and Conditions.
In any event, Walflow shall not be held liable for any indirect damages, including but not limited to loss of revenue, loss of data, damage to reputation, or loss of business opportunities.
Article 9 - Personal Data
The processing of personal data in connection with the use of this website is governed by the Privacy Policy, which is available at www.walflow.com.
The processing activities carried out in connection with the use of the Platform are governed by the MSA and the incorporated DPA, which define the respective roles, obligations, and responsibilities of the Parties.
Article 10 - Intellectual Property
All components of Walflow’s solutions, including software, interfaces, content, trademarks, logos, and documentation, remain the exclusive property of Walflow or its partners.
No intellectual property rights are transferred to the Customer, except for the rights of use expressly granted in the MSA Agreement.
Article 11 - Force Majeure
Neither Party shall be held liable for any breach resulting from a force majeure event as defined by French case law.
Article 12 - Governing Law and Jurisdiction
These Terms and Conditions are governed by French law.
Any dispute arising from their interpretation or enforcement shall fall under the exclusive jurisdiction of the courts within the jurisdiction of the Lille Court of Appeals, following an attempt at amicable resolution.